Forms and Resources for PromiseCare Members

Helpful Links

Senior Services, Senior Transportation, General Services Phone Numbers

CALIFORNIA 2-1-1
FREE and confidential service that helps find local resources 24 hours a day, 7 days a week
WEBSITE: https://www.cpuc.ca.gov/industries-and-topics/internet-and-phone/211-information-services
Adult Protective Services – Riverside County
CALL: 1-877-410-8827
WEBSITE: https://www.cdss.ca.gov/adult-protective-services
WEBSITE: https://rivcodpss.org/elder-and-dependent-adult-abuse
California Department of Aging
CALL: 1-800-510-2020
WEBSITE: https://aging.ca.gov/
Cooling Center
WEBSITE: https://www.cpuc.ca.gov/consumer-support/cooling-centers
Domestic Violence Hotline – National
CALL: 1-800-799-7233
TEXT: 88788
WEBSITE: https://www.thehotline.org/
Elderlink (Free Senior Referral Service)
CALL: 1-800-613-5772
WEBSITE: https://www.elderlink.org/
Eldercare
WEBSITE: https://www.eldercaredirectory.org/federal.htm
Hearing Aid Assistance for Medicare
CALL: 1-800-633-4227
WEBSITE: https://www.medicare.gov/
WEBSITE: https://www.cdss.ca.gov/cdssweb/entres/pdf/ODA/CochlearAssistancePrograms.pdf
HICAP (Health Insurance Counseling & Advocacy Program)
CALL: 1-800-434-0222
WEBSITE: https://cahealthadvocates.org/hicap/
Home Energy Assistance Program (HEAP)
CALL: 1-866-675-6623
WEBSITE: https://www.csd.ca.gov/pages/liheapprogram.aspx
Meals on Wheels
CALL: 951-683-7151
WEBSITE: https://www.riversidemow.org/
Medicare
CALL: 1-800-633-4227 (TTY users call 1-877-486-2048)
Get information 24 hours a day, 7 days a week. Visit www.medicare.gov to view a copy of the ‘Medicare and You’ handbook. See section “Programs for People with Limited Income and Resources”.
Ombudsman
CALL: 1-888-452-8609
WEBSITE: https://www.dhcs.ca.gov/services/medi-cal/Pages/MMCDOfficeoftheOmbudsman.aspx
Ombudsman CA Long-Term Care CRISISline
CALL: 1-800-231-4024
WEBSITE: https://aging.ca.gov/Programs_and_Services/Long-Term_Care_Ombudsman/
Poison Control
CALL: 1-800-222-1222
WEBSITE: https://www.poison.org/
Retired Seniors Volunteer Program
CALL: 1-800-424-8867
WEBSITE: https://www.benefits.gov/benefit/884
Senior Information & Assistance
CALL: 1-800-510-2020
WEBSITE: https://aging.ca.gov/Contact_Us/
Senior Housing Referral
CALL: 1-800-777-7575
WEBSITE: https://www.calregistry.com/
Senior Food & Nutrition Assistance
CALL: 1-703-305-2062 WEBSITE: https://www.fns.usda.gov/assistance-seniors
Social Security Administration
CALL: 1-800-772-1213 (TTY users call 1-800-325-0778)
WEBSITE: https://www.ssa.gov/
Suicide Crisis Lifeline
CALL: 988
TEXT: 988
WEBSITE: https://988lifeline.org/
Transportation -Disabled/Senior Access
CALL: 1-951-687-8080
WEBSITE: https://riversideca.gov/park_rec/programs-sports/seniors/special-transportation-division

Affirmative Statement

PromiseCare decision making is based only on appropriateness of care and service and existence of coverage. PromiseCare does not specifically reward practitioners or other individuals conducting utilization review for issuing denials of coverage. Financial incentives for PromiseCare decision makers do not encourage decisions that result in under-utilization.